Patient & Lead Management
Organise patient enquiries, contact details, status and internal ownership.
Private-beta software for dental teams
Patient communication and workflow software for dental clinics.
The Lumier helps authorised dental businesses organise patient enquiries, WhatsApp conversations, lead qualification, follow-up and treatment-planning workflows in one operational workspace.
Contact us
Operated by ORLECA LTD in the United Kingdom.
Product
Built around the patient journey
From the first enquiry to treatment planning, The Lumier gives clinic teams a structured place to manage patient communication and the work that follows it.
WhatsApp Business Integration
Connect an authorised client-owned WhatsApp Business account to manage customer conversations and messaging workflows.
Qualification & Follow-up
Structure qualification information, conversation summaries and follow-up workflows so enquiries do not get lost.
Team Handoff
Allow automated workflows and clinic staff to work together while keeping human control over sensitive or important conversations.
How it works
Authorised access, organised workflows, clinic control
The Lumier only works with business assets a client has chosen to connect, and clinic staff stay in charge of their patient relationships.
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Business authorises access
A client business explicitly authorises its own supported business assets and integrations.
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The Lumier organises the workflow
Authorised messages and operational information are processed only as needed to provide the requested service.
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The clinic remains in control
Clinic staff can manage patients, review conversations and take over interactions when required.
Data & Privacy
Responsible use of business data
The Lumier handles business and patient communication on behalf of client businesses. These principles describe how that access is granted and limited.
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Access is authorised by the client business
The Lumier connects to a client-owned WhatsApp Business account only after that business explicitly authorises the connection through Meta’s approved onboarding flow.
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Only what the service needs
Messages and operational information are processed only as necessary to provide the service the client business has requested.
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Data is not sold
ORLECA LTD does not sell client Platform Data or the personal data it processes through The Lumier.
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Clients own their relationships
Client businesses remain responsible for their own customer and patient relationships, including how and when they communicate.
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Access can be revoked
A client business can revoke The Lumier’s access through its Meta business settings, or by contacting ORLECA LTD.
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Privacy and deletion information is public
Our Privacy Policy and Data Deletion instructions are publicly available at any time.
Software, not clinical advice
The Lumier assists with operational and communication workflows. It does not diagnose patients, prescribe treatment or replace the professional judgement of qualified healthcare providers.
The Lumier is not a dental clinic, healthcare provider or medical device. Clinical decisions remain the responsibility of the relevant healthcare provider.
Who provides The Lumier
Operated by ORLECA LTD
The Lumier is a software service provided and operated by ORLECA LTD, a company registered in England and Wales (Company No. 16281127). ORLECA LTD provides The Lumier to authorised client businesses in the dental sector as part of a private beta.
For questions about the service, integrations, privacy or business use, please get in touch.
Company details
- Legal name
- ORLECA LTD
- Company No.
- 16281127
- Registered in
- England and Wales